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We guarantee that our web servers will
be up and running at least 99.5% of the time, or you get service uptime credit
applied to your next month's bill!
| If a server is down: |
You get this much credit: |
| 2 consecutive hours |
10% of your regular fee's |
| 4 consecutive hours |
20% of your regular fee's |
| 7 consecutive hours |
25% of your regular fee's |
| 24 hours (consecutive or otherwise) in any
single month |
Full month free |
Limitations: we guarantee uptime only for our servers. For uptime credit on an
outage for an individual web site, where the server itself was functioning
normally, downtime is accrued from the time that you notify us of the outage
using our Trouble Ticket System system. Because it is impossible for us to monitor
each separate web site residing on our servers, no credit can be issued if you
fail to notify us that your web site is unreachable. If your web site cannot be
reached due to other problems, such as router failure or failure of equipment
not under the control of Orange County Online, Inc., those types of problems
do not fall under this guarantee.
Consecutive-hour downtime credit will be applied automatically, as we are easily
able to track this downtime. However, to claim non-consecutive downtime credit
for the month, you must contact us, in writing, documenting the specific
dates/times of downtime. We will need to confirm the information you provide in
our server logs before a credit can be issued.
Orange County Online, Inc. is responsible only for account hosting fees. We
cannot be held responsible for any losses to your business caused by
any downtime.
For the purpose of this agreement, downtime is defined as any period when
the server is not serving web sites or e-mail for 15 minutes or longer, and where
the downtime was not scheduled in advance for systems maintenance
performed during our maintenance window of 10 p.m. to 2 a.m. Pacific Time daily.
30-Day Money Back Guarantee
If you're not completely satisfied with your experiences here at Orange
County Online, Inc., just notify us that you've found another web host within 30
days of your account signup and we'll refund your regular monthly hosting fees
from your first month! No questions asked!
Refunds must be requested via e-mail within the 30-day evaluation period, and
all e-mail messages must be followed up by a written request within 10 days.
We require the e-mail notice to confirm that your request was made within the
30-day evaluation period, but we cannot refund any money without notification
via regular postal mail or facsimile transmission to the address or fax number on
our contact page.
Please contact us for more info
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